Refund policy
Return & Refund Policy
Last Updated: 27/07/2026
At Brafect™, we take pride in providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order, provided that:
- The product is unused and in its original condition.
- The product is returned in its original packaging with all accessories included.
- Proof of purchase is provided.
- The product shows no signs of misuse, alteration, or damage caused after delivery.
Brafect™ reserves the right to inspect all returned items before approving a refund or exchange.
2. Non-Returnable Items
For hygiene and quality assurance reasons, we cannot accept returns for products that:
- Have been used or washed.
- Are damaged through misuse, negligence, or improper handling.
- Are returned without original packaging where this affects resale.
- Are returned outside the applicable return period unless required by law.
Nothing in this policy limits any rights you may have under applicable South African consumer protection legislation.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To assist us in resolving your claim quickly, please include:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging.
- A description of the issue.
Where a product is confirmed to be defective or incorrectly supplied, Brafect™ will, in accordance with applicable law, repair, replace, or refund the item, as appropriate.
4. Change of Mind Returns
If you wish to return your order because you have changed your mind, the item must meet the return eligibility requirements above.
Unless the return is due to our error or a defective product, the customer is responsible for all return shipping costs.
Original shipping charges are non-refundable unless required by law.
4.1 Order Cancellations
Orders can be canceled for a full refund prior to delivery by contacting us immediately at brafectcare@gmail.com. Once an order has been dispatched and transferred to the delivery carrier, it cannot be canceled and must be processed as a return in accordance with this policy.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
If approved, refunds will be processed to your original payment method within 7–10 business days, depending on your payment provider.
Brafect™ reserves the right to refuse refunds where the returned product does not meet the conditions outlined in this policy.
6. Exchanges
We replace items only if they are defective, damaged upon delivery, or incorrectly supplied.
If you require an exchange, please contact us before returning your item.
7. Return Shipping
Customers are responsible for arranging and paying for return shipping unless:
- The incorrect item was supplied;
- The product was defective on arrival; or
- Brafect™ agrees otherwise.
We recommend using a tracked shipping service, as Brafect™ cannot be responsible for returns lost or damaged during transit.
8. Compatibility
Brafect™ is designed to fit a wide range of bra sizes and styles; however, compatibility may vary depending on brand, construction, padding, and design.
Customers are encouraged to review all sizing and compatibility information before placing an order.
Returns solely because a product does not fit a particular bra style may not qualify for a refund if the product is otherwise as described and free from defects.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: brafectcare@gmail.com
Website: brafect.co.za
Customer Support Hours:
Monday – Friday
8:00 AM – 5:00 PM